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We combine advanced technology and efficient operations to deliver superior services - ensuring stability, reliability, and exceptional support for FWD businesses. panorama_153FBFAC_1900_A67E_4169_53626F806DC4.subtitle = Here, our Actuarial team provides centralised services for actuarial modelling and financial reporting, while our Finance team manages core financial processes. The Investment Centre of Expertise processes daily trades and analysis for multiple markets. panorama_13F7C7BE_1900_665A_41A1_919E7587045A.subtitle = Here, our IT Service Management team handles change requests, incident management and service desk, while our Quality Assurance experts ensure every product meets top standards by conducting comprehensive testing on all platforms. panorama_13F7E2F8_1903_9FE6_4195_0846E0F6FD16.subtitle = In the HR & PMO section, our Human Resources team fosters an inclusive culture and supports employee development, while the Programme Management Office drives strategic direction and execution of high-impact initiatives, ensuring efficient project delivery. panorama_13F7A9F7_1903_ADE9_4173_4AE9F9FCC727.subtitle = This is another lively café where our colleagues connect over meals, coffee, or a quick break. With a cozy game space nearby, it’s the perfect place to relax, recharge and bond across teams over friendly matches. panorama_91C9281D_BB40_DA34_4192_9C1BBB278E88.subtitle = This is our main café – a vibrant space where employees gather for meals, discussions, and events. Designed to reflect local culture, the space blends comfort and community, encouraging connections and collaboration that support our inclusive, people-first culture. panorama_EB4F433F_BD40_6E75_41E6_33CF44656247.subtitle = Welcome to FWD Technology & Innovation Malaysia, fondly called TIM. TIM is the strategic backbone of FWD, where we deliver service excellence and serve as trusted partner across the FWD Group. FWD Group is a pan-Asian life and health insurance business that serves customers across 10 markets, including Hong Kong SAR, Macau SAR, Thailand, Japan, the Philippines, Indonesia, Singapore, Malaysia, Vietnam and Cambodia. \ \ Established in 2019, TIM has grown into a diverse shared services, home to Centres of Excellence and a strong technology engine supporting Group Office and business units across Asia. Everything we do is anchored in FWD’s vision: changing the way people feel about insurance. \ \ We bring this vision to life by delivering secure, scalable, and efficient services that help FWD serve customers better, faster, and smarter, enabling us to be a truly customer-led insurer. \ \ As we explore TIM’s functions, you’ll notice open floor plan, variety of desk options, ergonomic setups, and dedicated zones for focused and team-work. Our office blends purpose with performance—an inviting space that inspires innovation and to Celebrate Living. panorama_13F95ED2_1900_662B_4199_20503AC25343.subtitle = Welcome to our Information Security and Digital & Data section. 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Welcome to FWD Technology & Innovation Malaysia
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Climate Action: raising our climate change understanding through interactive workshops
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Nature: Beach Clean Up
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People: Support to an indigenous Orang Asli community
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Climate Action: Raising our climate change understanding through interactive workshops
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Nature: Beach Clean Up
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People: Support to an indigenous Orang Asli community
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A global technology company, driving energy innovation for a balanced planet
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Welcome to FWD Technology & Innovation Malaysia
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A global technology company, driving energy innovation for a balanced planet
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Nature sanctuary. Sustainable smart city.


See it for yourself in our virtual tour.
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Nature sanctuary. Sustainable smart city.


See it for yourself in our virtual tour.
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Data Platform


We drive data-powered decision-making through our Group One Data Platform, — enabling real-time insights, artificial intelligence and machine learning operations, and robust data pipelines. From dashboard deployment to data application support, our team ensures that data is not just collected, but transformed into actionable intelligence that is easy for other systems to use right away.
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FWD Values


At FWD, our culture is driven by our core values – PICCO: Proactive, Innovative, Caring, Committed, and Open. These values guide how we work, how we lead, and how we grow together.


They shape a workplace where people are empowered to take initiative, think differently, support one another, and stay true to our purpose.


Rooted in PICCO, our culture fuels performance, encourages continuous learning and professional development such as training and certifications. We put people at the heart of everything we do, enable everyone to truly Celebrate Living every day.
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IT Services Management


Our IT Service Management team delivers seamless support through change management, incident management, service desk operations, and the ServiceNow Centre of Excellence. We uphold service excellence with structured service level agreements and continuous improvement.
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Quality Assurance


Our team deploys manual and automated testing procedures to ensure every insurance product launched on web platforms achieves best user experience. This is done by proper planning, refining & executing the test cases across the web platforms. The team validates the business requirements and tests each possible scenario to identify defects and ensure proper fix is implemented before releasing to production.
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Our AS400 Life Asia team delivers resilient, secure, and high-performing cloud infrastructure for Life Asia insurance systems. Through robust disaster recovery, disciplined change management, and performance tuning, we ensure uninterrupted support for mission-critical operations, setting us apart in reliability and regulatory compliance.
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Our underwriting team evaluates applications using data-driven insights to set policy terms and ensure balanced, customer-focused decisions.
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We are the central point of contact for customer support, delivering prompt and empathetic assistance through our call centre. We handle inquiries, resolve issues, and manage escalations with professionalism supported by voicebot technology. To enhance customer retention, we apply a propensity model for proactive outreach and loyalty efforts.
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We ensure secure and resilient IT operations through continuous system monitoring, automation, access control, and regular backups. Day-to-day processing and timely updates help maintain system stability and support business functions. Our 24x7 operations including monitoring, support, and event management are essential for seamless system performance. Real-time monitoring of network traffic, server health, and application responsiveness enables businesses to operate smoothly and meet their operational goals.
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We manage the entire process of developing and deploying an IT solution from managing requirements, designing, building, testing, deploying and handover to operations, to managing changes and releases throughout the IT delivery lifecycle. In a nutshell, the team plays a vital role in ensuring day to day IT workloads meet the user-defined requirements and delivers the intended business value to stakeholders.
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Actuarial IFRS17


We support the FWD Group reporting on IFRS17 related financial reports. We maintain the performance and continual development of the FWD self-developed centralised IFRS17 Contractual Service Margin system. Our team also collaborates with FWD Group Actuarial and Finance Transformation teams to streamline the reporting process and improve the quality of reports.
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Actuarial Services


As the Actuarial services hub, we provide centralised services on actuarial models for emerging market and economic scenario generation for all business units. Our team also supports Embedded Value reporting, Economic Capital reporting, IFRS17 support, Group Capital reporting and etc.
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Finance Operations


Our team supports FWD Group by managing entities under corporate and other segments. We transform core financial processes into strategic enablers of performance. Through streamlined operations and integrated data, we ensure accuracy, compliance and strong financial control. By delivering timely and actionable insights, we empower planning, decision-making, and operational excellence across the Group.
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Investment Centre of Expertise


Our team is responsible for overseeing investment middle and back-office functions across multiple markets, ensuring operational excellence in investment operations and accounting. By leveraging integrated investment platforms, the team facilitates efficient trade settlement and upholds data integrity within the FWD Group’s accounting systems.​
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AS400 Life Asia


Our AS400 Life Asia team delivers resilient, secure, and high-performing cloud infrastructure for Life Asia insurance systems. Through robust disaster recovery, disciplined change management, and performance tuning, we ensure uninterrupted support for mission-critical operations, setting us apart in reliability and regulatory compliance.
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Customer Service


We are the central point of contact for customer support, delivering prompt and empathetic assistance through our call centre. We handle inquiries, resolve issues, and manage escalations with professionalism supported by voicebot technology. To enhance customer retention, we apply a propensity model for proactive outreach and loyalty efforts.
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Solution Delivery


We manage the entire process of developing and deploying an IT solution from managing requirements, designing, building, testing, deploying and handover to operations, to managing changes and releases throughout the IT delivery lifecycle. In a nutshell, the team plays a vital role in ensuring day to day IT workloads meet the user-defined requirements and delivers the intended business value to stakeholders.
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Enterprise Operations


We ensure secure and resilient IT operations through continuous system monitoring, automation, access control, and regular backups. Day-to-day processing and timely updates help maintain system stability and support business functions. Our 24x7 operations including monitoring, support, and event management are essential for seamless system performance. Real-time monitoring of network traffic, server health, and application responsiveness enables businesses to operate smoothly and meet their operational goals.
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Underwriting


Our underwriting team evaluates applications using data-driven insights to set policy terms and ensure balanced, customer-focused decisions.
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We lead FWD’s cloud-first strategy with services spanning cloud migration, modernisation, security, and cost optimisation. Our Cloud Centre of Excellence continuously monitor cloud spending, optimise resource allocation, and automate code integration to ensure reliability, agility, resilience, and innovation at scale.
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Data Platform


We drive data-powered decision-making through our Group One Data Platform, — enabling real-time insights, artificial intelligence and machine learning operations, and robust data pipelines. From dashboard deployment to data application support, our team ensures that data is not just collected, but transformed into actionable intelligence that is easy for other systems to use right away.
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Digital Platform


We drive the development of customer-facing Generative AI applications, building the next generation of voicebots and chatbots. We also operate a venture capital fund that actively supports the development of fintech and insurtech startups in Malaysia.
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FWD Values


At FWD, our culture is driven by our core values – PICCO: Proactive, Innovative, Caring, Committed, and Open. These values guide how we work, how we lead, and how we grow together.


They shape a workplace where people are empowered to take initiative, think differently, support one another, and stay true to our purpose.


Rooted in PICCO, our culture fuels performance, encourages continuous learning and professional development such as training and certifications. We put people at the heart of everything we do, enable everyone to truly Celebrate Living every day.
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Human Resources (HR)


Our HR is the driving force behind our people and culture. As a key enabler in TIM, they bring strategies to actions by supporting managers and employees on the ground – fostering an inclusive culture that drives performance and engagement.


From onboarding to career growth, HR ensure every step of our employees’ journey is supported. We also empower individuals to take ownership of their career growth through a rich learning ecosystem. More than policies and processes, HR build trust, connection, and the foundation for people to flourish.
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IT Service Management


Our IT Service Management team delivers seamless support through change management, incident management, service desk operations, and the ServiceNow Centre of Excellence. We uphold service excellence with structured service level agreements and continuous improvement.
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Information Security


Security is at our core. We operate a 24/7 Cyber Command Centre and provide a comprehensive shield for FWD by overseeing day-to-day security tasks, ensuring policies and procedures are followed. We continuously monitor security systems, develop and execute incident response plans, and integrate security best practices. Our mission: to protect FWD’s digital assets and reputation.
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Program Management Office (PMO)


Our PMO team drives strategic direction, financial management, and execution of high-impact initiatives, while leading cross-functional and cross-centre programmes to enhance operational efficiency, agility, and innovation. We oversee project management processes and standards, providing governance, support, and guidance to project teams ensuring that projects are delivered on time, within scope, and budget.
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Quality Assurance


Our team deploys manual and automated testing procedures to ensure every insurance product launched on web platforms achieves best user experience. This is done by proper planning, refining & executing the test cases across the web platforms. The team validates the business requirements and tests each possible scenario to identify defects and ensure proper fix is implemented before releasing to production.
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Sustainability


Our SLB Kuala Lumpur Sustainability Team drives sustainability by assessing and managing Hub environmental footprint, supporting local communities and raising sustainability awareness.
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Key Functions
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Key Functions



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Get in touch with us


ADDRESS:
Level 10 Mercu 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur


TELEPHONE:
+03-2728 3000


FOR CAREER OPPORTUNITY:
careers.mytim@fwd.com
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About FWD Technology & Innovation Malaysia


FWD Technology & Innovation Malaysia (TIM) is the strategic backbone of FWD, where we deliver service excellence and serve as trusted partner across the FWD Group. FWD Group is a pan-Asian life and health insurance business that serves customers across 10 markets, including Hong Kong SAR, Macau SAR, Thailand, Japan, the Philippines, Indonesia, Singapore, Malaysia, Vietnam and Cambodia.


Established in 2019, TIM has grown into a diverse shared services, home to Centres of Excellence and a strong technology engine supporting Group Office and business units across Asia. Everything we do is anchored in FWD’s vision: changing the way people feel about insurance.
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Digital Platform


We drive the development of customer-facing Generative AI applications, building the next generation of voicebots and chatbots. We also operate a venture capital fund that actively supports the development of fintech and insurtech startups in Malaysia.
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Human Resources (HR)


Our HR is the driving force behind our people and culture. As a key enabler in TIM, they bring strategies to actions by supporting managers and employees on the ground – fostering an inclusive culture that drives performance and engagement.


From onboarding to career growth, HR ensure every step of our employees’ journey is supported. We also empower individuals to take ownership of their career growth through a rich learning ecosystem. More than policies and processes, HR build trust, connection, and the foundation for people to flourish.
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Human Resources (HR)


Our HR is the driving force behind our people and culture. As a key enabler in TIM, they bring strategies to actions by supporting managers and employees on the ground – fostering an inclusive culture that drives performance and engagement.


From onboarding to career growth, HR ensure every step of our employees’ journey is supported. We also empower individuals to take ownership of their career growth through a rich learning ecosystem. More than policies and processes, HR build trust, connection, and the foundation for people to flourish.
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Information Security


Security is at our core. We operate a 24/7 Cyber Command Centre and provide a comprehensive shield for FWD by overseeing day-to-day security tasks, ensuring policies and procedures are followed. We continuously monitor security systems, develop and execute incident response plans, and integrate security best practices. Our mission: to protect FWD’s digital assets and reputation.
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Program Management Office (PMO)


Our PMO team drives strategic direction, financial management, and execution of high-impact initiatives, while leading cross-functional and cross-centre programmes to enhance operational efficiency, agility, and innovation. We oversee project management processes and standards, providing governance, support, and guidance to project teams ensuring that projects are delivered on time, within scope, and budget.
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About FWD Technology & Innovation Malaysia


FWD Technology & Innovation Malaysia (TIM) is the strategic backbone of FWD, where we deliver service excellence and serve as trusted partner across the FWD Group. FWD Group is a pan-Asian life and health insurance business that serves customers across 10 markets, including Hong Kong SAR, Macau SAR, Thailand, Japan, the Philippines, Indonesia, Singapore, Malaysia, Vietnam and Cambodia.


Established in 2019, TIM has grown into a diverse shared services, home to Centres of Excellence and a strong technology engine supporting Group Office and business units across Asia. Everything we do is anchored in FWD’s vision: changing the way people feel about insurance.
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Get in touch with us



ADDRESS:
Level 10, Mercu 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur


TELEPHONE:
+03-2728 3000


FOR CAREER OPPORTUNITY:
careers.mytim@fwd.com
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Actuarial IFRS17


We support the FWD Group reporting on IFRS17 related financial reports. We maintain the performance and continual development of the FWD self-developed centralised IFRS17 Contractual Service Margin system. Our team also collaborates with FWD Group Actuarial and Finance Transformation teams to streamline the reporting process and improve the quality of reports.
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Actuarial Services


As the Actuarial services hub, we provide centralised services on actuarial models for emerging market and economic scenario generation for all business units. Our team also supports Embedded Value reporting, Economic Capital reporting, IFRS17 support, Group Capital reporting and etc.
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Finance Operations


Our team supports FWD Group by managing entities under corporate and other segments. We transform core financial processes into strategic enablers of performance. Through streamlined operations and integrated data, we ensure accuracy, compliance and strong financial control. By delivering timely and actionable insights, we empower planning, decision-making, and operational excellence across the Group.
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Investment Centre of Expertise


Our team is responsible for overseeing investment middle and back-office functions across multiple markets, ensuring operational excellence in investment operations and accounting. By leveraging integrated investment platforms, the team facilitates efficient trade settlement and upholds data integrity within the FWD Group’s accounting systems.​
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Key Functions



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Key Functions


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Sustainability


Our SLB Kuala Lumpur Sustainability Team drives sustainability by assessing and managing Hub environmental footprint, supporting local communities and raising sustainability awareness.
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Cloud Operations


We lead FWD’s cloud-first strategy with services spanning cloud migration, modernisation, security, and cost optimisation. Our Cloud Centre of Excellence continuously monitor cloud spending, optimise resource allocation, and automate code integration to ensure reliability, agility, resilience, and innovation at scale.
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